Front Desk Associate

Hotel: 

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Starting rate $14.95 an hour

Shift: Open availability to include weekends

We at Atrium Hospitality are inspiring excellence! We have created an environment where each associate brings a unique value to the team and encourage our team members to be their authentic selves and to embrace and promote our diverse and inclusive culture. Join our team and work side by side with us to provide the very best guest experience which is built upon our six core values of Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork. Our hotel is in the beautiful Central Texas area between Austin and San Antonio. San Marcos truly is the center of everything! We are the home away from home for Texas State University, Tanger Outlets and San Marcos Premium Outlet shoppers and many more! Be part of the work culture that makes a difference as we partner and support several local non-profit organizations throughout the year. Be part of the company that supports your growth and development. If you are seeking adventure and looking to grow with a company – Atrium Hospitality and San Marcos Embassy Suites is the place for you!

We are looking for a highly motivated individual to join our front desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Associate is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. We offer a daily pay option, full-time benefits, tuition reimbursement and much more! We are minutes away from downtown San Marcos and great outlet shopping. We offer free meals for our team members and invite our team members to enjoy Starbucks products from our property café. We are committed to community outreach and service and have great volunteer opportunities with several local non-profit organizations.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking a sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• You will assist guests with sending and receiving faxes, packages and mail.

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right.

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success.

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions.

Teamwork: 

• As needed, fulfill all job responsibilities expected of Concierge Attendant.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

What do we need from you to be successful in this role?

• High school diploma or equivalent.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people.
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary.
• The Front Desk Associate is at the center of attention to all hotel guests.
• Hotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

What We Offer:

• Medical, dental and vision benefits and supplemental plans available
• 401k with employer matching
• Daily pay option
• Tuition reimbursement
• Associate travel program and hotel discounts
• Associate referral program

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/