Sr Quality Engineer

The Senior Quality Engineer is responsible for ensuring that services meet customers’ expectations through conformance with the ISO 9001:2015 and ISO/IEC 17025:2017 standards, establishment of appropriate quality controls, design and development support, and investigation and resolution of customer complaints. This position reports directly to the Quality Manager.

GENERAL FUNCTIONS/ SPECIFIC RESPONSIBILITIES:

*Act as the quality lead for Design and Development support. Assist in all phases of the product lifecycle in implementing and improving quality. Perform inspections on new product where applicable.

* Support product compliance. Ensure Declarations of Conformity are accurate. Participate in and/or coordinate surveillance audits with SGS, UL, etc.

*Review Engineering Change Requests and support new product release.

*Complete First Article Inspection reports, interact with customer portals to gather requirements and submit reports.

*Conduct customer complaint investigations: Review cases, work with applicable departments on product return, and participate in investigations, resolutions, and response to the customer. Assist in maintaining complaint records.

*Perform ISO/IEC 17025 internal audits. Serve as a SME on the standard.

*Support ISO 17025 and ISO 9001 External Recertification.

*Contribute to pFMEAs.

* Support Incoming Quality Inspection.