PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, including hair texture and protective hairstyles, such as afros, braids, locks, and twists), creed, caste, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin (including ancestry), genetics, physical or mental disability (including obesity, HIV, or hepatitis C status), age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.
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By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
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Why join the PetIQ Team?
路聽聽聽聽聽聽聽聽聽Great company culture
路聽聽聽聽聽聽聽聽聽Company is in growth mode, come be a part of our exciting growth
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Full time employee benefits include:
路聽聽聽聽聽聽聽聽聽Medical, Dental, Vision
路聽聽聽聽聽聽聽聽聽Flex Spending Account
路聽聽聽聽聽聽聽聽聽Company Paid Life Insurance
路聽聽聽聽聽聽聽聽聽401(k) with Company Match
路聽聽聽聽聽聽聽聽聽Employee Assistance Program (EAP)
路聽聽聽聽聽聽聽聽聽 8 Paid Holidays, 2 Personal Days and PTO
路聽聽聽聽聽聽聽聽聽Short and Long Term Disability Insurance
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Job Overview:
路聽聽聽聽聽聽聽聽 Provide customer service to clients by answering questions, and assisting them through the clinic process
路聽聽聽聽聽聽聽聽 Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed
路聽聽聽聽聽聽聽聽 Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions
路聽聽聽聽聽聽聽聽 Provide coaching to new employees and double check work for accuracy
路聽聽聽聽聽聽聽聽 Provide ongoing coaching and development to all Wellness Center staff
路聽聽聽聽聽聽聽聽 Lead the Wellness Center team to achieve results and meet goals
路聽聽聽聽聽聽聽聽 Resolve all staff issues, document and follow up as needed
路聽聽聽聽聽聽聽聽 Resolve all client issues, document and follow up as needed
路聽聽聽聽聽聽聽聽 Submit and deliver performance reviews to Wellness Center staff
路聽聽聽聽聽聽聽聽 Enter/verify employee time cards in ADP and submit payroll
路聽聽聽聽聽聽聽聽 Schedule staff in Apollo and find replacements when needed due to call-offs聽
路聽聽聽聽聽聽聽聽 Build and nurture relationships with host location management and staff
路聽聽聽聽聽聽聽聽 Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
路聽聽聽聽聽聽聽聽 Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company鈥檚 protocols and on-site Veterinarian preferences
路聽聽聽聽聽聽聽聽 Promote the nail trim service to clients
路聽聽聽聽聽聽聽聽 Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured
路聽聽聽聽聽聽聽聽 聽Responsible for inventory and ensuring supplies are appropriately stocked
路聽聽聽聽聽聽聽聽 Responsible for performing inventory counts and submitting orders
路聽聽聽聽聽聽聽聽 Update POS materials and order replacements as needed
路聽聽聽聽聽聽聽聽 Manage administrative duties to include daily paperwork, and end of the day reconciliation
路聽聽聽聽聽聽聽聽 Answer client inquiries on the phone and in the store
路聽聽聽聽聽聽聽聽 Administer treatment under the Veterinarians supervision
路聽聽聽聽聽聽聽聽 Complete Health Certificates
路聽聽聽聽聽聽聽聽 Fill out prescriptions
路聽聽聽聽聽聽聽聽 Scan all pets for microchips
路聽聽聽聽聽聽聽聽 Clean up after pets including drool, urine, feces, and vomit
路聽聽聽聽聽聽聽聽 Ensure all clinical stations are operating appropriately
路聽聽聽聽聽聽聽聽 Ability to live our values and reinforce our brand promise with our partners, clients and team members
- Other duties as assigned
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Minimum Qualifications:
路聽聽聽聽聽聽聽聽 Experience in a leadership/management role managing 3 or more team members required
路聽聽聽聽聽聽聽聽 Must be 18 years of age or older聽
- Must be able to work weekends, varied weekdays and times
路聽聽聽聽聽聽聽聽 Reliable transportation to and from work聽
路聽聽聽聽聽聽聽聽 Present professional appearance and positive conduct
路聽聽聽聽聽聽聽聽 Punctuality and dependability highly valued
路聽聽聽聽聽聽聽聽 Some outdoor clinic work and activities may be necessary聽
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Education Requirements:
路聽聽聽聽聽聽聽聽 High School Diploma or equivalent required聽
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Preferred Qualifications:
路聽聽聽聽聽聽聽聽 Previous customer service sales experience 聽
路聽聽聽聽聽聽聽聽 Navigate computer software (iPad, Bluetooth devices and more)聽
路聽聽聽聽聽聽聽聽 Strong organizational, problem-solving, and analytical skills聽
路聽聽聽聽聽聽聽聽 Ability to work within a team to meet team goals and objectives聽
路聽聽聽聽聽聽聽聽 Comfort level in approaching host location鈥檚 customers to educate聽about our clinics聽
路聽聽聽聽聽聽聽聽 Ability to adapt to changing priorities聽
- Experience in the veterinary field/retail management is highly valued
- Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Knowledge of basic sales principles and application while making recommendations to clients
- Knowledge of principles and processes for providing customer service
- Able to work independently without direct supervision
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Physical Requirements:
路聽聽聽聽聽聽 Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
路聽聽聽聽聽聽 Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
路聽聽聽聽聽聽 Must be able to lift and carry up to 50 lbs.
路聽聽聽聽聽聽 Lift up to 150 pounds assisted