Front Desk Associate

Courtyard by Marriott in Springfield, Missouri is gearing up for an incredible addition to our fantastic team, and we want YOU to be a part of it! With 142 stylishly appointed rooms and 1,933 sq. ft. of dynamic event space, we're not just offering a job; we're presenting an opportunity to be at the center of Springfield's vibrant pulse! Imagine a workplace where your career ambitions meet endless possibilities. The hotel is conveniently located off of I-44 and offers monthly employee socials, discounted rates at Atrium properties, and monthly meetings with the general manager. If you're ready to infuse your career with energy and excitement, apply now and let's turn every moment into a Marriott masterpiece!

Benefits:

• Monthly employee socials to honor all anniversaries, birthdays, and employee of the month recognition.

• Positive team culture and opportunity for advancement.

• Monthly coffee with the GM – free beverage item from café provided.

• Discounted rates at Atrium and Marriott properties.

• Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

• Conveniently located off I 44.

Full Time Mon-Friday 3pm-11pm.

$15.25 - $18.00

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages and mail

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork: 

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent 
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.