Landscaping & Snow Removal Zone Manager

Join a fast-paced, growing, and exciting company full of great opportunities!

About Us
Our culture is unique and driven by our core values – trust, reliability, innovation, and service – and fundamental belief that all work is honorable, and we acknowledge the dignity of those who do it. Come join our fast-growing team and experience the KBS difference! 
KBS, North America’s largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Landscaping & Snow Removal Zone Manager to join our growing team! 

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

If this sounds like you, then why wait, APPLY TODAY!!

Location
Tacoma, WA.

Work Experience: 3+ years in an account management role, ideally with experience in exterior services or another service-related field with high customer/client contact.

Position Summary:

The Exterior Services Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services.

Essential Duties & Responsibilities:

• Communicate frequently with customers to ensure high quality and service expectations are met.
• Proactively present and sell site enhancement ideas to customers.
• Proactively assist in resolving issues with customer service when needed
• Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites
• Measure properties and coordinate with estimators for landscape estimates
• Identify and communicate business development opportunities to Regional Operations Manager.
• Communicate weekly schedule to store managers and service partners
• Conduct pre- and post-season site inspections
• Coordinate new service partners to service clients in a designated territory
• Pre-qualify service partners and negotiate contract terms
• Support compliance team to ensure proper service partner agreements are secured in a timely manner
• Develop and sustain long-term relationships with service partners to ensure consistency of service to client
• Provide instruction to service partners regarding client expectations
• Communicate non-contract client requests and ensure work is scheduled in a timely manner
• Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)
• Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities
• Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
• Communicate billing details to client and answer any questions.
• Other tasks and duties, as assigned.

Knowledge:

• Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required.
• WinTeam and Corrigo experience is a plus.

• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match
• Pet Insurance 
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.