Case Manager - Refugee

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Manager who wants to make an impact in the lives of others.

Purpose and Impact:

The Case Manage is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file toward therapeutic/social services. The Case Manager is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call. 

Essential Functions: 

• Conduct initial intake interviews and assessments to develop an Individual Self-Sufficiency and Wellness Plan of adolescent, adult, and pediatric ASA Afghan eligible arrivals. 
• Determine health options available with input from clients, as a 
• Ensure the timely completion of (assessments) in accordance with LSF, State, and Federal requirements.  
• Ensure the timely submission of the initial Individual Service Plan after refugee arrival in accordance with LSF, State and Federal requirements. 
• Document all actions taken and contacts with client in the form of progress notes (efforts) as required by LSF, State and Federal contracts. 
• Complete and submit relevant information for review. 
• Provide appropriate referral for additional services as deemed necessary. 
• Provide and receive regular updates as applicable to client. 
• Coordinate weekly treatment team meetings with representatives from all relevant departments to monitor progress and ensure highest quality of services. 
• Maintain physical and web-based client files. 
• Drive clients to facilitate program services, may include transportation to health clinics, hospitals, or other related appointments as per contractual requirements as needed. 

Other Functions: 

• Attend all organizational required trainings. 
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to. 
• Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director. 
• Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S. 
• Maintain a safe, clean and hazard-free work area. 
• Able to react to change productively and handle other essential tasks as assigned. 

Physical Requirements: 

• Must be able to drive, have a valid Florida Driver’s License and maintain a clean driving record 
• Must be able to work flexible and long hours 
• Must be able to work in a fast-paced environment 

Education: 

• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field. 

Experience: 

• 1 year experience preferred working with adolescents, adults, or children in the social services (volunteer and internship experienced included) 

Skills: 

• Excellent organizational and time management skills 
• Ability to collaborate with others, including case management staff, refugee services team members, and supervisors 
• Ability to practice cultural sensitivity and work effectively with diverse populations 
• Ability to be flexible with working hours and on-call responsibilities 
• Excellent writing skills 
• Computer skills sufficient to perform essential functions (using the ORR system, Microsoft Office, and any internal case management software) 
• Able to speak, read, and write English and a second language fluently according to contractual needs. 

Other: 

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. 

Principle Accountabilities: 

• Reports to Medical Director  
• Team player with co-workers 
• Able to work independently and with minimal supervision. 
• Meeting monthly goal. 
• Accurate, complete, and timely submission of paperwork. 
• Adherence to LSF personnel policies and procedures. 

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including: 

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.