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Description:
Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.
Implements customer specified benchtop computing design and processes.
Administers and assures connectivity of customer’s Windows based platform.
Conduct and maintain inventories of client systems.
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers.
Manage On-boarding, retirement, and relocation of equipment.
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
Ensures adherence to client’s corporate policies through periodic reporting and compliance programs.
Acts as the technical support contact for instrument vendor.
Repairing and troubleshooting instrument related computers and escalatingissues to the client infrastructure teams.
Provides technical support for new system validations and change management efforts.
Additional Skills & Qualifications:
Bachelor’s degree & 2+ years of IT support experience OR Associate degree & 4+ years of IT support experience
Experience providing IT support in a laboratory environment.
Experience providing IT support in a regulated or validated envirornment (GxP).
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Experience in the support and troubleshooting of scientific instrumentation.
Must be able to remains in a stationary position more than 25% of the time.
The person in this position needs to frequently move inside and outside labs.
Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds.
Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
