Occupancy Clerk-Receptionist-Affordable Housing

GENERAL STATEMENT OF POSITION
Under general supervision, the Occupancy Clerk is responsible for assisting the Occupancy Specialist as needed with set up and/maintaining resident records and accounts receivable systems utilizing Real Page Software or successor programs; as well as performing general clerical functions and office duties. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Monday-Friday schedule from 8am-5pm

Pay rate for this position is $18.00-$20.00 per hour depending on experience.

ESSENTIAL FUNCTIONS
The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

Work Duties

Occupancy Clerk

• Assists Occupancy Specialist with aspects of processing information from tenants in order to initiate and follow through with all aspects of Resident recertification and interim recertification; enters information on computer; complies with agency regulations such as HUD, tax credit, CHFA, RHCP regarding notification, verification and record keeping.
• May assist Occupancy Specialist or Administrator in collecting information and figures for budget preparation and finalization.
• Collects and receipts monthly rents using One Site; prints out and monitors deposit, Excess Income and Tenant Assistance reports.
• Assists with processing accounts receivable; prepares Section 8 vouchers, collects rents, prepares receipts and maintains aging reports for Administrator.

Receptionist

• Greets and gives directions or information to residents, team members, visitors, guests and vendors.
• Answers all incoming calls in a professional manner using a telephone console or switchboard; locates individuals, takes messages if necessary; may receive/transmit fax messages.
• Maintains current files of emergency information on all residents
• Performs filing and general clerical duties; may type correspondence, reports and/or other assignments for various departments.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB

Knowledge
• The principles of organization and planning.
• Affordable housing property management

Skills/Abilities:

• Strong communication, organization, negotiation and public relation skills
• Effective problem solving and decision making skills
• Proficient with the PC including the MS suite of products 
• Time management skills
• Ability to maintain business files in a systematic and orderly fashion
• Follow written and oral instructions
• Able to work in an interdisciplinary setting
• Ability to read, speak and understand English.

MINIMUM REQUIREMENTS
Education –

• High School diploma or equivalent
  
  Experience/Training –
• 1 to 2 years of office experience, affordable housing property management preferred or any equivalent combination of education and experience.

What's in it for you? 

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

HumanGood offers competitive pay and phenomenal benefits. Eligible positions (30+ hours/week) start with 20 paid days off, plus seven holidays, a company-matching 401(k) and health plans that give you cash to use for those unexpected health issues. We provide healthcare benefits for our part-time and on-call team members!  We also offer a Tuition Reimbursement to promote your career advancement. 

Come see what HumanGood has to offer!