Behavioral Health Care Coordinator (Bilingual/Spanish) - PARENT REQ

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Under the supervision or direction of a licensed health care provider; interviews, evaluates and assesses patients / care givers / family members social and non-medical needs and creates a care plan based on the patients social, environmental and medical needs, as well as a consideration of the patients strengths.
• Seeks to improve patient/family engagement in management of health care needs, including mental health/psychosocial needs, through early intervention services, motivational interviewing and other interventions within their scope as directed by their manager, supervisor, licensed clinicians/team leader or physicians.
• Provides services in accordance with the plan of care and in accordance with the patients age and developmental needs.
• Selects and utilizes community resources as part of the care plan; makes referrals to and coordinates with professional disciplines, services and community resources and agencies. Ensures that patients secure needed resources.
• May provide or assist in the provision of social therapies using a variety of treatment/intervention methods including coaching, classes, family, individual or group interventions. Refers complicated, highly involved patients and psychosocial problems to licensed clinicians or higher level of care.
• Utilizes supervision and consultation appropriately, as indicated by regular attendance at supervisory/consultation sessions, identifying and discussing problem cases/situations with supervisor and seeking consultation with peers.
• Participates in program/service quality improvement.
• Contributes and shares community resources with colleagues.
• Functions as part of a multi-disciplinary treatment team.
• Case finds and responds referrals/service requests according to established policies and procedures.
• Attends in-service education and professional development programs.
• Performs relevant patient and family advocacy services with KP and the community.
• Provides education to members.
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Documents service activities and patient progress according to KP, regulatory and compliance requirements and maintains statistical data, as well as confidentiality of all patient information.
• Provides case management, triage and linkage to internal/Kaiser and appropriate community services.
• Performs other related duties as required.

• One (1) year experience in community-based case management or care coordination experience in a mental health, primary care, or acute medical care setting.

• Bachelors Degree in Social Work, Psychology, Sociology, Counseling, or related field.

• N/A

• For bilingual required roles, the successful candidate must pass at QBS level II.


• Bilingual (English/Spanish) Level II required.

• Two (2) years experience in community-based case management or care coordination experience in a mental health, primary care, or acute medical setting.


• Completion of Kaiser Permanente customer service assessment and KP basic computer literacy assessment or demonstrated computer aptitude.


• Demonstrated proficiency in medical terminology, possess medical terminology certification, or medical terminology course completion, or KP medical terminology assessment.


• Medi-Cal and behavioral health care coordination experience preferred. 

Notes:

• Will work across all Medical Centers. 


• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.