Quality Manager

ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability.

Main Purpose of the Job:

To coordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product that meets internal and customer quality and regulatory expectations is delivered to the customer. Responsible for assisting the Plant Manager with quality related communication to customer. Responsible for promoting a quality and continuous improvement mind set in all plant employees. 

Main Responsibilities:

Quality System

• Ensures compliance with all quality management system requirements (ISO 9001, FSSC 22000 and other standards as required) 
• Primary practitioner for HACCP program (as applicable); supports any additional risk assessment requirements including change management
• Prepares and successfully completes internal and external quality and/or food safety audits 
• Monthly reporting of quality and food safety system data per documented corporate procedures locally as well as regionally as required

Quality Control
• Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible
• Ensure customer mandated compliance documents are issued (i.e. COAs, regulatory statements)
• Oversite responsibility for plant quality control program including product measurement/testing and data collection and integrity and rework management
• Oversite for performance of quality test equipment including internal and external calibration programs
• Assist operations in new product (AQP) and equipment qualification and verification activities 
• Assist in optimizing and standardizing plant quality documentation including utilization of standard document control systems
• Documents and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution

Customer Relationship Management

Hosts periodic customer visits; primary contact for quality and regulatory related communications with customer
• Manages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems
• Supports the RCA process and training for other departments in the plantLaboratory Management
• Ensures all personnel performing quality testing within the quality lab and on the production floor are trained and qualified

Leading the Team
o Regularly scheduled quality staff meeting
o Ensures team works together as efficiently as possible
o Ensures correctly time and attendance of team is captured
o Recruits (with HR) new employees
o Performs disciplinary actions
o Performs annual performance evaluations
o Assesses training needs of staff and ensures execution of training

What Makes You Great

Education/Experience:

• 4 year degree (preferred) in a technical discipline or equivalent work experience
• Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment. Experience with Coordinate Measuring Machine (CMM) preferred.
• At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in manufacturing environment

Qualifications/Skills:

• Proficient with Excel, SPC software, Word, PowerPoint
• Intermediate to advanced statistical knowledge
• Ability to work well with other departments
• Ability to manage Customer Relations
• Able to handle multi-task environment with excellent organizational skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance.
• The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is occasionally required to sit.
• The employee must regularly lift and/ or move up to 10 lbs, frequently lift and/or move up to 30 lbs and occasionally lift and/or move more than 50 lbs.
• Specific vision abilities required by this job include close vision.

It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #salaried #DAY

ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics.