FRONT DESK ASSISTANT MANAGER

• Full benefits including medical, dental, vision; 401k; discounted gym memberships.
• The perfect place to put down roots, grow your career.
• Professional environment with a fun, progressive hospitality team at a National Park.
• The chance to work in an inclusive culture and make life-long friends.

Your daily pursuit is sharing the unique history and majesty of Whitefish, Glacier, and our lodges while helping guests settle comfortably into their home away from home

• Provide leadership & support to our Guest Experience team, including Front Desk Associates, Concierge, Bell Staff
• Assist the Front Desk Manager with scheduling, training, Front Office admin, and other staff-related needs
• Coordinate outstanding guest experience through open communication with all teams including Central Reservations, Housekeeping, F&B, etc
• Anticipates hotel forecasts and needs of individual guests and groups
• Field inquiries about hotel policies, services, and reservations for rooms, shuttle/transportation needs and other outside activities
• Assist in handling all phases of guest/tour arrivals to provide a smooth and orderly flow – may include meeting group tour escorts, tour check-in, collecting money and fees, and preparing coupons, etc
• Offers assistance to guests and teammates where needed
• Be a utility player who can complete a variety of job duties

This job description describes at a high level what a Front Desk Assistant Manager does, but no document can anticipate every single task, issue or project that could come up.  We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Montana, USA.  Relocation to the area and the legal ability to work in the United States is required.

• Hotel/Hospitality/Tourism Management degree or 1-2 years’ related management experience preferred
• Previous hotel Front Desk experience
• Excellent communication & interpersonal skills
• Be organized with a great eye for detail
• Be kind to others and always bring your best
• Be a good communicator, always suggesting ideas and solutions
• Be helpful and friendly, willing to go the extra mile
• Be relaxed, flexible and able to handle a few curve balls
• Be ready to have fun!

• You’ll work in iconic, unforgettable and inspiring Whitefish, Montana. You’ll see amazing scenery and wildlife.  You’ll participate in team events – and fun!
• You’ll spend your days in and around historic hotels, lodges and cabins
• Glacier Park Collection is a non-smoking, drug-free environment
• Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.
• You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required