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As a pe op le-first company, passionate about continuous im pro vement, US LBM is pro ud to pro vide our associates access to the resources, training and devel op mental op portunities to sid e power them to succeed today, while growing pro fessionally and preparing for the challenges of tomorrow.
Position Overview
The Cou n t e r S a l e s Representative is responsible for assisting customers and contractors with the sales pro cess by taking orders over the cou n t e r , answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
Essential Job Duties
- Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and pro motions.
- Pro cess customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and pro cesses according to company standard pro cedures.
- Pro vide initial response to customer inquiries regarding pro duct selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and pro viding customer follow-ups.
- Facilitate pro duct selection of scheduled and walk-in showroom customers, using pr o p er forms to assure consistent records of selections.
- Purchase special pro ducts and obtain information on pricing specifications, uses, and availability.
- Attend assigned training and meetings as required to increase knowledge of entire pro duct offering.
- Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information, and additional data into the computer system.
- Issue refunds or credits to customers with manager ap pro val when necessary.
- Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions. - Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust pro ducts, displays, and face of the pro ducts.
- Maintain stock levels on the sales floor and in the stockroom.
- Assist with physical inventory.
- Other duties as assigned by location management.
Knowledge, Skills & Abilities
- Minimum education required - High School Diploma or GED equivalent.
- Minimal experience required - building material knowledge and sales experience a plus.
- Special skills required - Commitment to pro viding excellent customer service, strong oral and written communication skills. Maintenance of pro fessional demeanor. Must be detail-oriented and highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator and computers.
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
- Ability to read and understand blueprints.
- Should be familiar with computer, printer, telephone, c op y machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
- Must be able to drive and walk throughout yar d s, plants, and offices, computer literate with Microsoft Office pro ducts and Trend system.
- Ability to work Saturday and evening schedules as required .
- Physical demands include standing regularly, walk , use hands and arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or sto op ; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting up to 100 lbs.
Poulin Building Materials, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
