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Description:
Job Title: Associate Service Support Specialist, Relocations
Job Purpose
Works inside designated customer sites coordinating client moves or providing high touch support. Coordinates and communicates with end users regarding all aspects of the Program including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for managed activities, safety and day to day lab operations.
Job Duties:
Procure and drive engagement of appropriate resources.
Manage and keep appropriate schedule and effectively communicate changes, impact and resolutions to key stakeholders to ensure proper action is taken in all areas.
Interface with key stakeholders, vendors and subcontractors to secure a diverse range of services required during the project(s).
Properly delegate and oversee the execution of project deliverables utilizing current process and implement improvement when needed to insure highest level of efficiency in execution and customer satisfaction.
Maintain constant communication with customers to address projects progress, including accomplishments, challenges and deliverables to keep complete transparency in the process.
Maintain communication with Regional Project Manager to address progress, challenges and other aspects of the business.
Maintain records of time and costs to ensure accurate accountability of project resources and finance elements.
Assist with refinement of operational metrics to insure continuous improvement for current and future process.
Utilize collected data to develop strategic action plans for cost savings and efficiency opportunities.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Additional Skills & Qualifications:
Qualifications, Skills & Experience:
Bachelor's degree in science or business management (will consider candidates who have a completed AS/AA degree who are in progress for completing BA/BS degree)
PM certification (CAPM, PMI, PMP, PRINCE2) recommended but not required.
1-2 years in an FDA regulated industry, particularly in a Quality Assurance department, preferred.
Familiarity with Project Management and Project Coordination concepts a must.
Excellent communication skills, experience with customer interaction.
Ability to influence cross functional teams and various levels of professionals.
Availability to travel (up to 40%)
Highly organized, attention to detail.
Proficient with Microsoft Office (Excel, word, project); Smartsheet is a plus.
Critical thinking to bring solutions to a problem rather than just the problem is a plus. Example: “This is our problem; I think we can do this to resolve it.” Instead of “This is my problem, what do I do?”
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
