Sr Production Supervisor (Dairy)

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Position Description

The Sr Production Supervisor (Dairy) is responsible for the overseeing the beverage manufacturing and packaging equipment, while supervising personnel to complete the daily production targets. Develops and leads the Plant Production team in exceeding key performance indicators for safety, environment, quality, customer service and cost. The Sr Production Supervisor (Dairy) ensures full compliance with SOPs, food safety, health and safety, administrative policies, preventive monitoring of equipment, labor reporting, process improvements, yields.

Essential Functions:

• Leads improvement efforts to maximize plant efficiency, performance, and cost without compromising quality or safety.
• Leads focus teams to continuously improve the operation.
• Responsible for direct supervision and utilization of equipment, materials, and people on the production lines.
• Adhere to all applicable Standard Operating Procedures (SOPs) and policies, health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Participates in the development of the annual department budget & strategic long-term planning.
• Maintains effective communication of expectations and goals throughout the plant environment.
• Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Conduct daily meetings with day and afternoon shift lead hands to identify and resolve issues.
• Draft and post weekly employee schedules based on production requirements in accordance with the CBA (if applicable)
• Ensure compliance to all OHSA and environmental regulatory and corporate standards.
• Ensure production personnel are maintaining good housekeeping practices and end of shift cleanup is conducted daily.
• Provides training and cross training to assure production schedules are met within budget, product specifications, quality requirements and safety standards.
• Reviews, evaluates, counsels, disciplines employees as necessary to ensure department meets or exceeds productivity requirements.
• Evaluates and recommends improvements to product manufacturability.
• Back up to the Production Manager as required.

Required Skills and Competencies:

• Proven Leadership experience in a Production environment.
• Excellent interpersonal and communication skills, verbal and written.
• Proficient leadership and people management skills.
• Must be available to work all shifts.
• Decision Making & Judgment – finds solutions that are acceptable to diverse groups; makes necessary decisions even when information is limited; learns from consequences of decisions.
• People Management – coaches others regardless of performance level; helps others identify key goals and use their talents to achieve those goals; builds relationships; offers praise and recognition.
• Leadership – comfortable in leadership role; directs and guides others; inspires others; shares “vision”; exhibits strength and confidence; shows courage.
• Ownership – is eager to take ownership of responsibilities; can and does think independently to excel in role; takes ownership of challenges / doesn’t blame or be a victim.
• Results Focus – exhibits commitment to goals and consistently delivers results; demonstrates personal initiative and independent motivation to achieve goals and objectives; takes risks when necessary; undaunted by obstacles.
• Communication – relates well to people; builds rapport along all dimensions of organization; resolves conflicts; provides clear directions and information.
• Customer Focus – understands and meets needs of customers and business partners; builds positive customer relationships.
• Problem Solving – breaks down problems and generates a range of solutions; thinks outside the box and uses ideas of others to help develop solutions; takes action and evaluates results of actions.

Proficiency Level:

 (Senior Supervisor):

• Ability to analyze large scale problems.
• People Management – coaches others regardless of performance level; helps others identify key goals and use their talents to achieve those goals; builds relationships; offers praise and recognition.
• Proficient in Microsoft Office application.
• Leadership – comfortable in leadership role; directs and guides others; inspires others; shares “vision”; exhibits strength and confidence; shows courage.
• Communication – relates well to people; builds rapport along all dimensions of organization; resolves conflicts; provides clear directions and information.
• Strong team player who can work across multiple functions.
• Additionally, this role is responsible for liaising with customers to understand their needs and ensure the delivery of high-quality products that meets their specifications.
• Lead and supervise a production team, exercising higher decision-making authority in process optimization, resource allocation, and strategic planning.
• Develop and implement strategies to improve production efficiency, monitor metrics, and identify opportunities for continuous improvement.
• Acts as the primary point of contact for customers, understanding requirements and ensuring the timely completion of production targets and compliance with all regulatory requirements.
• Build and maintain strong relationships with customers, addressing any concerns or issues in a timely and professional manner.

Education and Experience:

• 5+ years Proven leadership in production environment.
• Bachelor’s degree or Diploma in Food Science, Business, or related discipline.
• 5+ years of experience in supervision.
• 5+ years of experience in production/manufacturing, preferably beverages.
• Functional experience in Lean Manufacturing, 5S, TPM, etc. are assets.
• SAP prior experience a strong asset.

Working Conditions:

• Physical - Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
• Visual/Sensory - This position requires the regular need to give moderate attention with one or two senses at a time.
• Work environment - Work and environment are very repetitive.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.

A Career with Refresco  

Refresco offers a competitive salary and comprehensive benefits, which include:  

• Medical/dental/vision insurance  
• Life insurance  
• 401(k) savings plan with company match  
• Paid holidays and vacation  
• Well-being benefits  
• Discount programs  

Join Refresco TODAY and enjoy a rewarding CAREER!  

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Employment agencies that have agreements with Refresco Beverages, Inc.,  and have been engaged in a search shall submit résumé to the designated Refresco recruiter or, upon authorization, submit résumé to this career site to be eligible for placement fees.