Memory Care Director

Memory Care Director

Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider.  We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment.  As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Memory Care Director to become part of our family.  We invite you to take your first step toward a rewarding career with us!

What we offer

• Competitive wages
• Flexible shifts
• Paid training & uniforms
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees

Primary Responsibilities:

Management Responsibilities

• Be involved in the interviewing of any associate who will be assigned to any of the specialized memory care programs, including CNAs, housekeeping, and activity positions.
• Supervise all memory care program associates.
• Provide outstanding customer service to all residents, family members, responsible persons, and visitors of residents in the community.
• Ensure Memory Care Program meets all state, federal and other regulations.
• Demonstrate requisite knowledge, skills and abilities consistent with the duties & responsibilities of this position. 
• Personable, reliable and a great communicator and team player.
• Able to relate professionally and positively to residents, physicians, government regulators, incoming visitors and associates at all levels.
• Provide ongoing communication to the Resident Service Director and Executive Director regarding staffing issues or concerns.
• Other responsibilities as assigned by Executive Director.
• Attend weekly Department Head meetings.
• Attend Monthly All Associate meetings.
• Attend bi-Monthly Regional Memory Care Directors meetings.

Care, Service Plans and Wellness

• Participate in the review of individual residents’ service plans with other team members and regularly document elements of their status.
• Participate in weekly tracking meetings to Assure that daily information and observations by MCD is utilized
• Ensure Residents are all groomed and dressed properly and according to personal preferences (i.e.: jewelry, clothing style, etc.).
• In coordination with the Resident Service Director, ensure proper outside services are utilized for residents (psych; PT; hospice).
• Ensure Care is scheduled according to the resident’s lifestyle and desires.
• In Coordination with Resident Service Director, ensure all prospects for memory care have a diagnosis of dementia and meet all the criteria for admission.
• In Coordination with the Resident Service Director, provide a pre-admission screen assessment to provide mini mental exam.
• Ensure all resident care documentation is completed by care staff prior to end of shift.
• Assist with facilitating family meetings for all memory care residents.
• Provide stand up to all memory care neighborhood staff.

Staff Training

• Ensures that all associates working on a memory care neighborhood has complete day 3 orientation Dementia training which included 8 hours of Habilitation Therapy training.
• Responsible for providing Habilitation Therapy Training to Orientation classes.
• Responsible to providing Heart Philosophy Training, Basics of Dementia and wandering and Elopement overview during new hire orientation.
• Responsible for providing monthly dementia in-services to all associates that relates to dementia. Curriculum will be provided by MSL.
• Train and monitor care giving team’s dementia-oriented approach; coach as needed.

Therapeutic Recreation Program

• Ensures a monthly program calendars is designed and implemented based on residents’ abilities, interests, hobbies, religions and work/volunteer experience.
• Plans, implements, and conducts/monitors recreational programs to meet the needs of all of our resident of our memory care population.
• Select, schedule and lead activities appropriate for all levels of memory-impaired residents.
• Coordinate transportation of residents for outings and events outside of the community, which may include driving a community motor vehicle.
• Be accountable for memory care portion of Activities Department budget and successfully work within budgetary guidelines regarding entertainment, supplies and labor hours.
• Plan and assist with special events at the community as needed.
• Ensure completion of Staying Connected Form/Personal History Form for all residents in our memory care program.
• Coordinate WISH Program/Parallel activities with Resident Service Care team.
• Ensure and maintain appropriate program supplies for recreation programs.
• Purchase adaptive program supplies as needed to meet the needs of the residents.
• Keep current a list of local entertainers who will provide entertainment for the memory care residents.

Sales & Marketing

• Assist with touring and providing information about our memory care program to families of perspective residents.
• Available to sales and marketing team to present to outside groups and organizations.
• Program Director is actively involved in a minimum of one committee or activity for the Alzheimer’s Association.
• Develop and distribute a monthly newsletter.
• Develop and maintain contact with community agencies, organizations, and area health care professionals through outreach and hosting.

Dining Program

• Ensure all residents are able to participate in the meal program as independently as possible.
• Ensure associate are providing supervision in the dining room and is offering necessary assistance in an adult and dignified manner.
• In coordination with the Culinary Service Director, ensure proper nutrition, snacks and hydration are provided throughout the day.
• Ensure tables are set with all needed utensils (including knife) and Table clothes, cloth napkins, and centerpieces are in place.
• Ensure adaptive devices that have been recommended by OT & Speech, are care planed and utilized.
• Ensure adequate meals are available for residents who may not eat at normal meal times.
• Ensure menus are posted or are available to residents for lunch and dinner.
• Ensure show plates are used for residents to assist them in making menu choices prior to ordering.
• Maintain a resident diet book that include a picture of each resident, their current diet, any special food consistency and food allergies for staff to utilize as a reference when serving meals.
• Ensure all associates are wearing the DOH recommended grey barrio jackets during meals.

Compliance & Safety

• Follows emergency procedures.
• Understands and implements all safety practices and procedures.
• Conducts daily environmental rounds in all apartment and common areas to ensure they are safe, in good repair and any items that has the potential to be harmful is stored appropriately.
• Ensure all mag locks and safety devices are working to prevent elopement.
• Ensure all memory care associates have and are using the walkie-talkie system.
• Ensure walkie-talkies are in good working order.
• Ensure elopement kits are fully stocked and ready to use in case of a missing resident.
• Provides a behavioral brainstorming meeting weekly to discuss resident behaviors and work as a team to provide non pharmaceutical approaches to deal with disruptive behaviors.
• Implements behavior logs for residents who have a history of aggression or agitation.
• Ensure associates are utilizing the behaviors logs to report new behavioral occurrences.
• Ensure there is an elopement binder for each community with resident photos in place.

Communication

• Possess a sincere passion for working with our senior population.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented.
• Able to effectively manage assistants and volunteers.
• Displays patience, tact, enthusiasm and a cheerful disposition.
• Create a positive atmosphere with an engaging variety of activities.
• Promote Maplewood in a positive manner and effectively communicate the organizations values to residents, visitors, co-workers and the community.

Family Education & Support

• Provide family education on issues or topics related to Dementia Care and the Memory Care Neighborhood.
• Provide a monthly family support group meetings.
• Provide frequent communication with families including sending calendar newsletters, pictures, emails, and phone calls; providing positive, reassuring communication.
• Maintain a community Memory Care Resource Library for families and associates to utilize.

Volunteers

• Implement volunteer program which includes recruitment, interviewing, training and annual recognition.
• Implement community policy regarding volunteers.
• Train all volunteers who will working the memory care neighborhood in dementia care.
• Implement volunteer schedule.
• Submit quarter volunteer tracking form to the Corporate Director of Memory Care and Programming.
• Develop and implement intergenerational program with local organizations, schools and clubs.
• Develop and implement a volunteer pet therapy program that follow all state and local government rules regarding pets.

Education/Experience/Licensure/Certification:

• A degree in social work, nursing, psychology, gerontology or therapeutic recreation or related field; Non-degreed individuals with at least 5 years direct dementia-related resident experience may be considered.
• Must have minimum two (2) years' experience within a senior living environment specializing Alzheimer’s and other dementia-related diseases in a “hands-on” supervisory capacity (required).
• Is a Certified Dementia Practitioner CDP® or will complete the necessary steps to become certified within the first 90 days of employment.
• Must possess a passion for working with seniors and improving their quality of life.
• Thorough understanding of Alzheimer’s and other dementia-related diseases is essential.
• Excellent communication, organization and time management skills.
• Basic typing skills and computer knowledge; familiarity with MS Word, Excel, Publisher and creative software.

Continuing Education

• Attends Annual state Alzheimer’s Association Education Conference.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)