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- Booking on client orders.
- Client helpdesk technical support.
- Ensuring customers and managers are kept fully always informed.
- Handling technical IT issues as the first point of contact for customers.
- Responsible for resolving technical issues and queries or escalating the problem to others.
- First point of contact for all calls
- Identifying the issue and talking the user through the required steps to resolve it.
- Updating the ticketing system, ensuring the call has been logged.
- Willing and able to find ways to solve problems as/when they arise.
- Always maintaining a strong customer focus.
- Assisting senior staff as needed.
- Positive and friendly personality.
- Excellent verbal and written communication skills
- Listens carefully.
- Pro-active in completing tasks and projects.
- Able to work both independently and as part of a team.
- Ability to prioritise effectively, multi-task and adapt to changing priorities.
- Updating Client Contracts (desirable but not essential).
- Office based, Mon – Fri, 9 AM – 5PM
- Onsite Parking
- Pension Scheme
- Close-knit team
