- Do you have previous customer service, call centre or complaints handling experience?
- Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
- Can you solve problems, find solutions and remain calm under pressure?
- Answering a high volume of inbound calls from customers
- Resolving queries and complaints in a professional manner
- Using multiple computer systems to update customer records, track parcels, look up information and record call details
- Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
- Training
- weekly pay
- additional holiday in accrual
- free parking
- on-site canteen and vending machines
- opportunities for assignment extension and more!