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Service Manager
Salary: 30k - 40k, Dependant on Experience
Location: Bingley, West Yorkshire
Permanent Opportunity
The Service Manager will receive some amazing benefits:
- 25 days holidays + Bank Holidays
- No weekends!
- Free Parking
- Progression and Training provided throughout the business
- Growing and forward-thinking company
The client is looking to grow their service and scheduling team due to exponential expansion within their industry and increasing their reach to potential customers. This is an amazing opportunity for someone who wants to step into a friendly team to provide direction and support in providing the best possible service, first time.
If you are an experience planner/scheduler and have managed workloads and people, then this could be an exciting opportunity to continue your development and work alongside a team of experts, so you can continue to further your ambitions.
The Key Duties of the Service Manager
- Organise, schedule, and monitor our fast growing nationwide installation team, focusing on forward planning, ensuring effective route efficiency & reacting quickly to any changes to the planned schedules
- Manage our team of installation schedulers to maximise efficiencies and drive installation numbers, whilst maintaining customer service levels
- Prioritise team workload to ensure delivery of excellent customer service to the required KPI's and SLA's
- Producing and analysing daily, weekly & monthly reports for the senior management team
- Monitor compliance with KPI's and SLA's and take corrective action where these are not being achieved
- Managing a small subcontractor network in limited areas
- Liaise with installers and customers over the phone
The Key Requirements of the Service Manager
- Previous telephone-based customer based experience is essential
- Previous experience in a scheduling management role would be highly desirable
- Well developed people management skills
- Strong/in depth knowledge of UK geography and postcode areas for planning engineers' workloads and routes to optimise efficiency is essential
- Customer focused approach to all work
If you are interested in the role, and want to know more, please apply or call the Leeds Contact Centre/Business Support team for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
