- To provide administrative services, telephone support, including data input as a member of the Customer Experience Team.
- To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
- To support staff within the business to help facilitate new systems and processes.
- To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
- To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security
- To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service
- To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans.
Back to searchCustomer Support Officer
Starting Point Recruitment
Posted 13 days ago, valid for 25 days
Birmingham, West Midlands B27 6QS, England
£18,000 - £25,000 per annum
Full Time
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Sonic Summary
- Salary: £13.20 per hour
- Experience Required: Relevant experience in an administrative team environment
- Working Hours: Mon-Thurs 9-5pm, Friday 9-4pm
- Work Type: Hybrid - full time in office for training (2 weeks), then 1 day in office per week
- Location: Birmingham
