- To provide a frontline service to library customers and other visitors, helping them to make the best use of library resource
- To carry out any routines and administrative procedures associated with the day-to-day operation of the service including; opening and locking up the library
- Assisting with arrangements for routine maintenance, cleaning, and security
- Cash handling, i.e. taking fines, reservations, selling publications and other promotional material, collating and securing cash daily
- Monitoring PC use, and updating files, directories and collections
- Making a first response to customer comments and complaints, referring them to appropriate senior library staff if required
- To help with the organisation and delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library
- Greeting all visitors to the building and directing them as appropriate
- To work with senior library staff to co-ordinate and plan the work of Customer Service Assistants
- To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services
- Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
Back to searchCustomer Service Officer
Starting Point Recruitment
Posted 21 days ago, valid for 18 days
West Bromwich, West Midlands B71 1ET, England
£18,000 - £25,000 per annum
Full Time
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Sonic Summary
- Salary: £12.18 per hour
- Experience Required: Recognised library or customer service qualification (City and Guilds/NVQ Level 2/3 in Customer Care) or equivalent skills and experience
- Main Role and Responsibilities:
- Provide frontline service to library customers and visitors
- Carry out routines and administrative procedures
- Assist with maintenance, cleaning, and security
- Handle cash transactions
- Update files, directories, and collections
- Registration Process: Completion of necessary forms and references covering the last 3 years
- Application Process: Submit CV to the advertisement
