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Customer Relations Manager | Private Care Home
Birmingham
Permanent
Competitive base plus commission
Job Summary
Our client a family owned Group of Private Care Homes 13 currently areexpanding to 35 homes over to years two require a Customer Relations Manager for their Birmingham services which are premium brand with 80 beds, to be responsible for ensuring occupancy, average weekly fee and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans.
You will be handling all enquiries to the home, for their conversion to a sale and for completing the customer transaction including the effective negotiation of fees and signing of contracts.
The role will require you to attend the care home, present at meetings, deliver training workshops and identify, build up, train and motivate the team within the care home to achieve targets.
You will come from a Care Home environment with a sales background PLEASE do not send your cv if you do not have experience in this sector. and have an understanding of fee sources and structures in the care sector, along with excellent customer service skills
The post holder must be a self-starter that is able to organise their own schedules to maximise productivity and financial returns for the business. A flexible working approach is required to meet the needs of the business with occasional weekend and evening working.
For further information and to apply please contact Julie Gregson directly.
CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer 200 worth of John Lewis Vouchers for each successful recommendation.
