General Manager Retail

Location:The Fort shopping park – Birmingham, B24 9FP

Job Type:Full-time

Salary : 40k + Bonus -

Company Overview:

Booghe Toys Ltd, established in 2012 with a passion about bringing joy to children’s lives through a diverse range of toys. Started as a small venture with a commitment to quality and customer satisfaction. Rapidly expanded the product catalogue, transitioning from a niche market to a comprehensive online toy retailer.

Products/Services:
Curates a vast selection of toys, spanning from classic favourites to cutting-edge tech toys and educational games. Introduced exclusive collections, emphasizing unique and hard-to-find items to cater to diverse interests. We also offers variety range of exclusive products which cannot be able to find in Domestic market. We work with licenced toys and games brands such as Lego, Mattel, Hasbro, Peppa Pig, Playmobil, Crayola etc….

Main Markets:
Serves a worldwide customer base through ecommerce platforms, shipping to over 60 countries.
Established strategic partnerships with international suppliers to ensure a diverse and culturally inclusive product range. Primary sales channels include a user-friendly website (www.booghe.co.uk) and third-party ecommerce channels, offering a seamless and secure shopping experience. Leverages digital marketing strategies to reach a broad audience through social media, and online advertising through Google, Facebook ads, Email Marketing.
Our primary focus is to Targets families, parents, and caregivers looking for a wide range of toys for children of all ages. Our priority is customer satisfaction with responsive customer support and hassle-free return policies.
Booghe has evolved from its humble beginnings to become a major independent online Retailer, offering a diverse range of toys and engaging with customers. Our commitment to customer satisfaction and inclusivity sets it apart in the dynamic landscape of online toy retail.

Our vision is to transcend traditional retail by creating an immersive and experiential Toy Scape for children and families. We aspire to redefine the toy shopping experience, making it not just a transaction but a journey filled with joy, exploration, and cherished memories.

Booghe Experiential Toy Scape is an innovative and immersive toy store that aims to redefine the retail experience for children and families. Our store offers not only a wide range of high-quality toys but also a unique and interactive environment that fosters creativity and joy this includes VR/Arcade Experience. We are currently seeking a dynamic and experienced General Manager to lead our team and elevate the overall customer experience.

Job Summary:

The General Manager will be responsible for overseeing the comprehensive operations of Booghe Experiential Toy Scape. This includes managing the team, curating the experiential elements of the store, implementing effective sales strategies, and ensuring a seamless and memorable customer journey.

Responsibilities:

1.Team Leadership:

•Recruit, train, and lead a team dedicated to providing an engaging and immersive experience for customers.

•Foster a positive and collaborative work environment.

•Provide ongoing coaching and support to team members.

2.Experiential Design and Implementation:

•Collaborate with the creative team to curate and enhance the experiential elements of the store.

•Implement strategies to ensure a unique and memorable in-store experience for customers.

•Continuously seek innovative ways to engage customers and create a sense of wonder.

3.Customer Experience:

•Ensure a delightful and interactive shopping experience for customers.

•Address customer inquiries and concerns promptly and professionally.

•Implement initiatives to enhance customer satisfaction and loyalty.

4.Sales and Marketing:

•Develop and execute sales strategies to achieve revenue targets.

•Collaborate with the marketing team to create and promote events or interactive promotions.

•Analyse market trends and customer preferences to inform product selection.

5.Inventory Management:

•Monitor and manage toy inventory levels to meet customer demand.

•Work closely with vendors to ensure timely and accurate product deliveries.

•Implement merchandising strategies to optimize sales and product visibility.

6.Financial Management:

•Monitor and manage the store's budget and financial performance.

•Implement cost-control measures while maintaining the quality of the experiential offerings.

•Generate reports and analyse key performance indicators.

7.Operational Excellence:

•Ensure compliance with all relevant regulations and store policies.

•Implement and maintain operational procedures to streamline processes.

•Conduct regular assessments of the experiential features for continuous improvement.

Qualifications:

•Proven experience in Toy retail management, particularly in an experiential or themed environment.

•Strong leadership and organizational skills.

·Minimum 4 years experience toy retail preferably

•Excellent communication and interpersonal abilities.

•Familiarity with inventory management systems.

•Ability to analyse sales data and implement effective strategies.

•Bachelor’s degree in business administration or a related field (preferred).

Benefits: employee discounts. employee parking,

• Contact: Simon Caulton
• Reference: Totaljobs/General Manager Retail
• Job ID: 102233213