ICT Supplier Support Manager

ICT Supplier Support ManagerBirmingham (On-site)£43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided to ICT users.The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to business ICT stakeholders.Experience/ Knowledge:?????

• Experience working with ICT suppliers in an outsourced environment.
• Ability to prioritise, deliver to agreed deadlines and manage expectations.
• Conversant with ICT Service Desk ticketing software.
• Appreciation of project management methodologies.
• Working knowledge of service delivery frameworks, with reference to supplier management and change control.
• Ability to triage and monitor issues through to completion.
• Understanding of ICT related data legislation.
• Knowledge of quality management and improvement approaches.
• Evidence of successful improvement of complex processes.

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