Customer Helpdesk Advisor

Customer Helpdesk Advisor required for an excellent, high-end, service-based company based in Bishop’s Stortford (with a really great team!).

You would be the first port of call for customer related contact, providing support for installation, field service, and more. This will include:

- Taking service-related calls and emails for services.

- Directing enquiries to relevant departments / individuals.

- Coordinate responses to clients regarding queries & issues.

- Updating company system with correct customer information.

- Provide feedback to relevant departments to deliver exceptional service levels & customer satisfaction.

- Provide data & analysis to the Head of Field Service.

- Supporting the service team with ad-hoc requirements.

- Attending weekly meetings to report back and share ideas.

The successful candidate will need:

- Experience of customer service (ideally within a service-based B2B company).

- Experience of taking and dealing with phone calls and emails from customers.

- Experience of CRM systems (desirable, not essential).

- Experience of NPS (desirable, not essential).

- MS Excel - good knowledge.

- MS Outlook - good knowledge.

- MS Word - good knowledge.

- Company phone systems - excellent knowledge.

- ERP systems - some knowledge.

- Zendesk (desirable, not essential).

In return, our client will be offering a salary of £27,500, with working hours of 8am - 4:30pm (or 8:30am - 5pm), Monday - Friday.

Apply today for more info!