Customer Service Manager

Customer Service ManagerLocation: Bracknell, BerkshireSalary : £45,000- £50,000Benefits: Holiday, bank HolidaysJob DescriptionSyntech Recruitment are currently working with a long standing client who are looking for a Customer Service Manager to jointheir expanding team. You will be responsible for planning and co- ordinating the activities of the customer service team and to maintaincustomer relationships and to meet operational objectives.Duties and Responsibilities

• Develop and implement customer service, policies and procedures
• Build and develop relationships with networking and visits
• Delegate and prioritise work and ensure proper functioning of the department
• Track customer complaints
• Direct daily operations
• Co-ordinate and manage service projects and initiatives
• Support finance team with credit control etc
• Define and communicate customer service standard
• Handle complex customer service issues
• Carry out staff reviews

About you

• Degree in business administration
• Proactive and customer focused
• Supervisory skills
• Organised
• Flexible

Application Process: We aim to respond to all applicants within 5 working days. If you don't receive a response within this period, please consider your application unsuccessful.Privacy and Data Retention: By applying to this position, you confirm your consent to the retention of your personal data. The data you provide will only be used for recruitment purposes, stored securely, and treated as confidential in compliance with our Privacy Policy.Syntech Recruitment Limited: We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our T&C's, Privacy Policy, and Disclaimers are available on our website: www.Syntechrecruitment.co.uk