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- Salary: £22,310 per annum + Excellent Benefits
- Location: Bradford, West Yorkshire (Hybrid working system)
- Job Type: Full-time
We are currently seeking a Customer Service Administrator to join one of our prestigious clients in Bradford. This role offers a hybrid working system and a competitive salary with an extensive benefits package. If you are passionate about providing top-notch customer service and are looking for a role that allows for work-life balance, we encourage you to apply.
Day to Day of the role:
- Process all claims proactively, efficiently, and in accordance with company policy.
- Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys.
- Respond to enquiries received through various channels, adhering to company policy and product terms and conditions.
- Escalate issues beyond the scope of the job description to the relevant manager immediately.
- Maintain a consistent focus on consumer experience and outcomes.
- Deal with queries from within the business and the wider group, providing a high level of service.
- Capture contact data accurately for future insight and seamless customer journeys.
- Display role model behaviours within the workplace and during work-related activities.
- Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements.
- Keep all assigned property in good working order and report any faults promptly.
- Engage in department activities to drive future improvements.
Required Skills & Qualifications:
- Previous customer service experience is preferable but not essential
- Good verbal and written communication skills
- Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
- Openness to a culture of celebration and change, with the ability to adapt
- No set qualifications required
Benefits:
- 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
- Gym membership discounts through Gym Flex
- Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
- Cycle to work scheme and a £625 bonus for referring a friend
- Weekend reward scheme and a company party in September with free food and drink
- Bank holidays closed and hybrid working after 12 weeks with performance-based KPIs
- Excellent pension match benefits and private healthcare with Bupa
- Discounts at local retail outlets and opportunities to win tickets to events
- Free parking onsite
