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We are working with an affordable housing provider, who are looking to recruit a Damp & Mould Customer Service Team Leader to fulfil a 1 year fixed term contract
This position will see you overseeing a small teams of coordinators offering an organised day to day repairs and maintenance service specialising in Damp and Mould.
As a key member of the Damp and Mould Team, you will work with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements and timescales.
Duties will include
- Supporting the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
- Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases.
- Line Management of Damp & Mould administration and scheduling functions within the team
- Be the escalation point of contact for all internal and external stakeholders on matters relating to open to high-level complaints.
We are ideally looking for someone with:
- Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
- A flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
- Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
- Experience of line managing and developing a high performing operational team.
- Excellent level of understanding of Microsoft programmes and in-house database systems.
- Social Housing experience
To apply for this vacancy, please submit your CV
