Support Worker

Delivery:

·Manage cases with a range of complex needs and behaviours.

·Deliver a range of short interventions which include group work, one to ones, embedding a multi-agency approach in Avon and Somerset.

·Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans.

·Track service user’s progress and compliance against their individual Support Plan, reporting back to the ASCEND team.

·Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

·Apply specialised materials to support delivery to consider diverse needs, working proactively to provide a non-discriminatory service.

·Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a weekly basis.

·Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with offenders to address their behaviour.

·Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour.

·Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

·Ensure effective planning for the delivery of each intervention in advance of the session.

·Participate in and pass the necessary training to be able to deliver all interventions.

·Assist or lead on the delivery of training courses.

Out of Court Resolution (OOCR) courses:

·Deliver a range of OOCR short courses online and in person.

·Ensure delivery is in accordance with the RISE OOCR course manuals and process mapping.

·Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

·Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

·Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

·Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

·Ensure timely and accurate recording of all relevant data (needs assessment support plan compliance, attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

·Ensure regular contact with the ASCEND team, recording and reporting back offender compliance.

·Maintain an accurate audit trail of all relevant communication with partner organisations involved.

·Ensure completion of pre and post questionnaires in line with the partnership’s Social Impact strategy.

·Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

·Develop excellent relationships with customers and respond positively to their needs.

·Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

·Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader.

Confidentiality and Information Security

·Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.

·Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

·RISE is committed to keeping children and vulnerable adults safe. Post holders with direct offender contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults they come into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.