Customer Care Coordinator

Hales Group Limited

Posted 17 days ago, valid for 14 days

Bury St. Edmunds, Suffolk IP28 6LD

£20,000 - £25,000 per annum

Full Time

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Sonic Summary

Salary: £24,000-£27,000 DOE
Experience required: Previous experience in a Customer Services role within an office environment is essential.
Hours: 37.5 hours per week, Monday to Friday
Location: Bury St Edmunds
Main duties include handling complaints, coordinating technicians, updating records, and attending meetings.

Customer Care Coordinator£24,000-£27,000 DOE 37.5 hours per weekMonday to Friday On behalf of our client based in Bury St Edmunds, we are searching for a Customer Care Coordinator to join a well known, respected and expanding business. Reporting to the Head of Customer Care, the successful candidate will be highly organised, have excellent verbal and written communication skills, have an excellent telephone manner and the ability to negotiate. Previous experience of working in a Customer Services role within an office environment is essential. Main duties and responsibilities:

Dealing with incoming calls, post and emails.
Handling complaints and resolving problems quickly and efficiently
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using company CRM system.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Processing purchaser reports
Attending meetings where necessary
Undertaking any additional tasks as may reasonably be required from time to time.

Key Skills and attributes:

Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management

If you are interested in this position please apply with a current CV or contact the Bury St Edmunds office on for more information.

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