Service Delivery Coordinator

Hales Group Limited

Posted 16 days ago, valid for 13 days

Bury St. Edmunds, Suffolk IP28 6LD

£25,000 - £35,000 per annum

Full Time

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Service Coordinator Haverhill (9 month Maternity Leave Cover)£25,284 per annumMonday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based) Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9 month Maternity Leave Cover basis. Reporting to the Head of Service, you will be assisting in the fulfilment of contracted services and customer requirements. Key Duties and Responsibilities: • Ensure calls received are acknowledged and processed accurately and efficiently, within Customer Service Level Agreements (SLA)• Prioritise calls to ensure that SLAs are met and any calls that are at risk of overrunning deadline are escalated appropriately• Ensure calls are scheduled efficiently and engineer attendance is efficient to minimise downtime• Log phone calls and keep customers regularly updated on the status of their enquiry• Effectively schedule planned preventative maintenance calls in a timely manner, ensuring deadlines are met• Regularly check IT/Call Management systems to identify calls that require additional processing or support• Access external customer portals where necessary to identify, log and update reported incidents• Prepare internal management/customer information and service level reports in a timely manner and in line with contractual agreements• Ensure email inboxes are monitored and actioned in a timely manner• Provide first level triage for all software queries/issues where required• Assist engineers and subcontractors to test customer systems in order to resolve outstanding incidents• Provide reports on the status of works and projects as requested by customers• Prepare quotes/sales orders for chargeable equipment and raise purchase orders for Sub Contractors where necessary• Ensure routine administration is completed accurately and on time Key Skills: • Strong verbal and written communication skills• Problem solving• Proficient in Microsoft Office• Able to priorities own workload to meet deadlines• Good attention to detail• Articulate and friendly phone manner• Previous administrative experience If you are interested in this role, please apply with an updated CV, or call the office on for further information.

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