Technical Support Specialist

The Company:

• A leading UK distributor

• A cutting edge portfolio of products

• A company showing continual growth

• A private company with flat structure and no hierarchy

• Fantastic career opportunity

The Role of the Technical Support Specialist

• Our client is a leading UK distributor of advanced life science research products

• As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.

• You will engage with our customers to resolve pre- and post-sale technical enquiries.

• You will also be responsible for all human blood, biospecimen and custom research services quoting and support.

• Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate

• Establish yourself as first point-of-contact for future technical enquiries through relationship building

• Acknowledge and empathise with customer issues

• Identify information/data required for issue resolution and collect information as appropriate

• Analyse experimental data to identify issues

• Use the appropriate resources to identify and recommend corrective actions e.g datasheets, application notes, papers, supplier contact, customer service team contact etc -

Benefits of the Technical Support Specialist

• £28k-£34k basic

• Bonus (Individual & Company)

• Pension

• Healthcare

• Holiday

The Ideal Person for the Technical Support Specialist

• A Life Science Graduate with either a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD

• A passion to share knowledge in order to solve customer challenges

• Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results

• Excellent troubleshooting skills

• The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines

• A strong work ethic and a positive, can-do attitude

• Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone

• The ability to work with a degree of independence

If you think the role of Technical Support Specialist is for you, apply now!

Consultant: Rio Barclay

Email:

Tel no.

Candidates must be eligible to work and live in the UK.

About On Target

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.