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- Schedules and directs to meet service demands and customer’s expectations
- Communicates regularly with all divisions to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
- Communicates daily with other managers, reporting on project information, estimated time to complete jobs, labour hours and parts or material used
- Maintains communication with suppliers and representatives to ensure the best buying prices are obtained
- Reviews work orders, purchase invoices and time reports for accuracy, and invoice clients in a timely and accurate manner.
- Attend divisional meetings with the Head of Department, reporting any operational issues
- Reviews work orders, invoices and time reports for accuracy
- Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
- Ensures that all company/department policies are being understood and actioned
- Work with their own and other departmental members to meet company and departmental goals and objectives
- Other tasks and responsibilities as required to maintain efficient Operations department
- Excellent customer service and sales skills
- Three years customer service related experience
- Some post-secondary education from college or similar
- Knowledge and basic understanding of maintenance systems
- Ability to use IT systems and resources at hand to find solutions
- Excellent Teamwork skills
- Excellent verbal and written communication skills
- Detail oriented and highly organised with the ability to handle multiple tasks and assignments
- Use of MS Word, Excel, Outlook and general software navigation
- Possess a strong personal desire for improvement
- Have a clean, neat and professional appearance
- Valid driver’s license with a clean driving record and background
- Ability and willingness to work non-standard schedule: nights, weekends and holidays if required
