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Repairs Planning Officer

i-Jobs
Posted 22 days ago, valid for 17 days
Location

Cambridge, Cambridgeshire CB21NT, England

Salary

£17.59 - £19 per hour

Contract type

Full Time

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Sonic Summary

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  • Salary: £17.59 per hour (PAYE)
  • Experience Required: Must have experience of working in the social housing sector
  • Experience Required: Relevant experience in work planning and utilising IT systems
  • Experience Required: Relevant experience in the repairs and maintenance sector
  • Experience Required: Experience in a customer-focused service

Job Opportunity: Repairs Work Planner (Temporary)

Position: Repairs Work Planner
Contract: Temporary, 2 Month contract
Possibility of Extension: Yes, based on performance
Pay Rate: 17.59 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CB4 0GU

Job Purpose:

To manage, coordinate and monitor building services appointments daily including reallocation of work to operatives; to ensure appointments are achieved on target during sickness absences, and holiday periods and prioritise jobs based on urgency.


Key Responsibilities:

  • Manage appointments in close liaison with operatives, supervisors, technical Coordinators and the customer service centre to ensure clear communications are maintained and customer enquiries are addressed within deadlines.
  • Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
  • Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.
  • Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.

Qualifications and Experience:

  • Must have experience of working in the social housing sector
  • Relevant experience in work planning and utilising IT systems
  • Relevant experience in the repairs and maintenance sector
  • Experience in a customer-focused service
  • Building Construction or trade-related qualification at NVQ 3 is desirable

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