Customer Service Advisor

Position: Customer Service Advisor
Location: Hybrid within commutable distance of Coventry (CV6)

Start date: 10th June 2024 (Will be required to attend site for a minimum of 4 weeks to attend training and to collect homeworking equipment, You will then be able to work remotely once you have achieved competence, however the role remain Hybrid)

Salary: 11.56
Hours: Full Time 37.5 hours per week
Shifts: Monday to Friday between 8am-4pm (but flexibility available between 8am -6pm)
Type: Temporary to Permanent for the right candidate

Blue Arrow is offering a superb opportunity to work as a customer service representative, Working remotely but within a reasonable commute to Coventry. The role promises sociable working hours, a competitive pay rate rising to 10.90 in April, and the security of a longer-term assignment.

As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere.

Our client play an integral part to the largest transport infrastructure by supporting their clients vision to become a reality - they support by tackling their biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably. Their work has also helped to halve harmful emissions in London since 2019 and keep the capitals road network running smoothly and safely.

As a Back-Office Customer Service Representative, you'll be responsible for the behind-the-scenes processing service of Transport for London's Road User Charging system. You'll look after all telephone based customer enquiries, such as Road user charging queries, complaints, account maintenance, representations, appeals and some other admin based back-office activities.

The position is homebased on a hybrid basis and therefore requires a suitable quiet space, free from distraction for working and a reliable broadband internet connection.

The ideal person will:
* Hold excellent reading skills and previous office or customer service experience
* Have good attention to detail
* Able to speed read
* Experience in using computers and able to use keyboard shortcuts
* Make accurate decisions independently
* Maintain consistency

Full training will be provided for this role.

You will be required to attend the Coventry site on the Friday before your start date to collect your equipment and live within a reasonable commuting distance of the site should you need to work from the office for any reason.

Please submit your application along with an updated CV, an official offer will be subject to pre-employment checks being completed.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.