Administrator

Appeals and Administrator Support

25,000pa

Croydon / Hybrid

Are you an excellent communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment? Our client, a leading organisation in the private parking industry, is seeking a dynamic individual to join their team as an Appeals and Administrator Support.

In this role, you will play a vital part in maintaining our client's professional and ethical reputation. You will be responsible for investigating, assessing, and responding to written challenges, complaints, and queries related to parking charge notices.

Key Responsibilities:

• Investigate, assess, and respond to written challenges, complaints, and queries
• Apply discretion and sensitivity when dealing with complicated cases
• Maintain high standards in all interactions
• Adhere to set guidelines
• Provide regular updates to your manager

Duties include:

• Issuing notices in our client's system
• Responding to appeals and placing them on hold
• Managing the organisation's inbox and addressing queries
• Organising and sorting incoming mail
• Assisting with payment processing and transfer of liabilities
• Supporting the team with ad-hoc duties

Essential Requirements:

• Excellent command of the English language and strong letter-writing skills
• Ability to work well under pressure and meet deadlines
• Demonstrated discretion and sensitivity in complex situations
• Professionalism, dedication, and a willingness to go the extra mile

Join our client's team and become part of an organisation that values integrity, professionalism, and continuous improvement. With a supportive work environment and opportunities for growth, this role offers the perfect balance between challenge and career development.

If you are ready to take on this exciting opportunity, apply now! We look forward to reviewing your application and welcoming you to our client's dynamic team.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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