Disrepair Support Officer

Client

Local Authority in Croydon

Job Title

Disrepair Support Officer

Pay Rate

160 to 200 per day Umbrella depending on skills and experience

Hours

36 hours Mon to Fri (09:00:AM - 05:00:PM)

Duration

6 Month Contract

Location

Hybrid Working - 3 days at the (Croydon)office and 2 days at home

Description

Job Description

• Reports to Disrepair Manager within busy and high-profile Disrepair Team
• Managing the Disrepair Mailbox
• Maintaining the Disrepair Database
• Processing Disrepair Claims
• Supporting the management of Claims to ensure a successful outcome
• Issuing and managing orders in housing management system
• Processing supplier invoices
• Monitoring supplier programmes of work and progress of work packages
• Analysing Disrepair data and generating reports to provide actionable insights
• Action point taking for team, supplier and other meetings
• Liaising and collaborating with Disrepair Manager, Disrepair Surveyors and Disrepair Support Officers as well as internal colleagues, such as the Tenancy and Legal teams, as well as external suppliers to deliver an effective and efficient Disrepair service
• Other reasonable duties and tasks as required

Role Requirements

• Disrepair experience preferred, but not required - training will be provided
• Experience of working in Social Housing sector would be advantageous
• Excellent communication and customer service skills
• Excellent administration skills
• Ability to work under pressure and meet deadlines and targets
• Proficient in Outlook, Teams and SharePoint and, in particular, Excel

Experience of using housing management systems

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