Head of Operations

Head of Housing Operations

£50,000 - £60,000 per annum, depending on experience

Full-time, 40 hours per week, Monday to Friday

Croydon, Bristol, Southeast

ROLE

As the Head of Housing Operations, you will play a pivotal role in overseeing all operational activities for our client's organisation, managing a diverse portfolio of 2000 properties across London, Bristol, and the Southeast. Reporting directly to the Housing Director, you will lead a dedicated team responsible for ensuring the smooth day-to-day management of housing operations, with a focus on tenant welfare, property standards, and profitability.

DUTIES INCLUDE

• Collaborating with the Housing Director to oversee all operational activities.
• Managing the day-to-day operations team, emphasising void turnaround, tenant well-being, and property standards.
• Identifying opportunities for streamlining business processes and ensuring adherence to established systems.
• Translating strategic plans into actionable operational goals.
• Defining KPIs to measure operational success and reporting progress to the board.
• Driving continuous business improvement and enhancing customer service standards.
• Researching cost-saving opportunities and staying abreast of legislative changes in the housing industry.
• Developing leadership and coaching programs to enhance employee effectiveness.
• Seeking new income streams and fostering positive relationships with stakeholders.

BACKGROUND

• Commercially astute with a focus on business improvement.
• Strong stakeholder management and communication skills.
• Previous experience in a leadership role within a Registered Provider of Social Housing.
• Proficiency in digital systems and data-driven decision-making.
• Knowledge of litigation and housing law.
• Highly motivated with a passion for operational change.

BENEFITS

• Company pension scheme.
• Wellness programs.
• 33 days of paid annual leave.
• Health Cash Back plan.
• Life cover.
• Paid sick days.

Does this role sound suitable for you, or someone you know? If so, please send an up-to-date CV to Sean Cloherty at Panoramic Associates so we can discuss further.