Customer Service Advisor

• Job Type: Full-time, Permanent
• Location: Dartford
• Salary: £26K - £27K

We are seeking a Customer Service Representative who is driven, enthusiastic, and possesses strong listening skills to join our dedicated team. You will be the first point of contact for our customers, handling queries and ensuring customer satisfaction. This role is integral to our operations and reports directly to the Office Manager.

• Handle customer inquiries with a focus on providing excellent customer service.
• Use appropriate methods and tools to provide accurate, valid, and complete information.
• Answer incoming calls and process order inputs efficiently.
• Coordinate the use of automated and computerised systems as necessary.
• Perform administrative tasks, including electronic filing and processing customer correspondence.
• Liaise with Logistics staff, Yard staff, Suppliers, and Customers to ensure smooth operations.
• Understand the company’s policies and vision and contribute to the Customer Service team’s goals.
• Manage bespoke lintel orders, including plot banding and scheduling deliveries.
• Produce accurate quotations from manufacturers’ schedules for prompt return to customers.

• Strong communication and listening skills.
• Ability to work effectively within a small team.
• Proficiency in administrative tasks and electronic filing.
• Competence in using computerised systems and tools relevant to customer service.
• A clear understanding of company policies and customer service objectives.
• All in-house training will be provided, so a willingness to learn and adapt is essential.

• Chance to progress and develop in the industry
• Comprehensive in-house training.
• Work within a supportive team environment.
• Pension Scheme - Employer contribution 3%

Don't miss out on this opportunity to be a Customer Service Representative, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role: