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Are you a natural organiser who thrives under pressure and enjoys keeping things running smoothly behind the scenes?
We’re recruiting an Operations Coordinator on behalf of a leading supply and installations business, supporting a nationwide team of engineers. This is a fantastic opportunity for someone who takes pride in operational excellence, enjoys juggling priorities, and delivers high levels of customer service.
About the Role
As Operations Coordinator, you’ll play a critical role in ensuring seamless day-to-day field operations. From scheduling and dispatching engineers to managing breakdown responses, service appointments, and subcontractor coordination — you’ll be the engine behind service delivery.
You’ll use a cloud-based field service management platform to plan efficiently and keep internal teams and customers aligned. It’s a varied, hands-on role that blends logistics, customer care, and commercial awareness.
Key Responsibilities
- Plan and coordinate engineer schedules using a cloud-based platform
- Book and manage routine services, repairs, and subcontractor support
- Respond to urgent breakdowns, assigning engineers based on skills, availability and cost-efficiency
- Maintain consistent communication with engineers, customers, and third parties
- Raise, cost, and invoice jobs, ensuring accurate documentation
- Provide support across operations, including installation scheduling when needed
- Generate quotes and help secure new service contracts
Who We’re Looking For
- Strong organisational and multitasking skills
- Excellent customer service and communication abilities
- Calm under pressure with a solution-focused mindset
- Positive, team-oriented attitude with a willingness to learn
- Previous experience in coordination, scheduling or operations
- Familiarity with service or field-based businesses is a bonus
What’s in it for You?
- Competitive salary
- Bonus scheme and commission opportunities
- Company pension
- Free on-site parking
- Supportive, down-to-earth team culture
- Full training provided on systems and industry specifics
