Income Officer

Income Officer 

• £32,904 per annum
• 37 Hours per week
• Home based with occasional travel to Magna’s offices
• Permanent Role.
• Closing date for applications: 30th April 2024 (Midday)

At Magna our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational and talented people to work with us!

The role & what you take care of: 

An exciting opportunity has arisen for an Income Officer to join Magna’s Income Team. We are seeking an enthusiastic and committed individual, eager to learn new skills and expand their knowledge in housing and benefits. As part of our team, you will play a crucial role in collecting rent and other outstanding debts owed to Magna. Comprehensive training and support will be provided to ensure your success in this role.

In this role you will:

• Be tasked with regularly monitoring accounts and taking appropriate action on debts in accordance with Magna's income management policies and procedures, ensuring timely interventions when necessary.
• Work with customers concluding their tenancies to ensure they end without any outstanding debts. Work with previous customers to clear debt on former accounts. 
• Establish, document and monitor payment arrangements with customers.
• Ensure a payment culture is established at the onset of each new tenancy or license agreement and maintained consistently throughout, to ensure that customers are fully informed of their payment obligations and familiar with Magna's debt policy.
• Prepare court paperwork and represent the business in court for possession and debt related issues.

What you need to be successful: 

• Experience in social housing or a similar environment, with a basic understanding of housing law and welfare benefits such as, universal credit and housing benefit. 
• Experience of debt recovery ideally within a social housing environment is desirable but not essential, as training will be provided. 
• Excellent Microsoft skills, including word, excel and outlook. 
• Experience in drafting court documents and representing a business in court for housing or debt-related matters.
• Full driving licence and ability to travel. 

Applicants with transferrable qualities are encouraged to apply.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

• 25 days holiday (rising to 30 days after 5 years’ service)
• Pension matched up to 8%
• Employee assistance & health care cash plan
• Learning and development
• Discounts on entertainment, high street shops and grocery shopping
• Wellbeing portal
• Colleague Voice

Our full range of benefits can be viewed on our website under each vacancy:

For an informal discussion about this post, please contact Dani Davies – Resourcing Business Partner at or mobile: 07528 974936.

To apply please visit our website www.magna.org.uk and scroll down to “Work with Magna”.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.