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Customer Service Representatives
Based in Edinburgh
£12 per hour + holiday pay
Reed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basis with the opportunity to become permanent. The roles will involve a high-volume of telephony based customer service and could be the perfect opportunity for candidates looking to break into an office based environment.
- Monday - Friday (9am - 5pm)
- Office based
- Immediate start
Key responsibilities:
- Handling incoming calls from customers
- Answering queries related to life, pension, or investment policies (will be trained on one specific skill)
- Advising customers on any follow up actions
- Updating internal systems with logs and information about customer calls
- Maintaining an strong knowledge of company systems and policies
- Providing excellent customer service
- Ad hoc duties
Person specifications:
- Previous experience working in a customer service role - this can include call centre, retail, hospitality, or any industry where customer service is an important part of the job
- Excellent communication skills
- A strong understanding of what good customer service means
- Good IT skills and ability to pick up new systems
If this role sounds of interest, please apply now!
