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Housing AssistantLocation - Wester HailesRate of pay - £12.81 per hourHours - Mon-Fri, 36 hours per weekDuration - Temporary ongoingSuccessful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.Duties to include: - Revenue collection
- Contacting clients who are in accommodation to get housing benefits applications completed
- Gather proof of income required for housing benefit applications
- Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
- Small Balance letters
- Bills from suppliers
- Broken metres
- Garage rentals
- Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
- Gas force entries
- Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
- Using appropriate systems to process service requests or updates for wider services.
- General admin duties such as dealing with the mail
Successful applicants must: - Have knowledge of IT systems such as outlook, word, excel
- Have excellent customer service skills
- Be able to deal with members of the public in difficult situations
- Have knowledge of Microsoft applications
- Have excellent time keeping skills
- Be honest, trustworthy and punctual
- Have good problem solving skills
A basic disclosure will be required for this role at a cost of £25If you have the relevant skills and experience please apply directly to this advert
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