Service Desk Advisor

Service Desk Advisor required for my client based in Camberley.

This is an onsite role. Salary approx. £22-25k

Are you a proactive problem-solver with a passion for customer service? We're seeking a dedicated Service Desk Advisor to join our dynamic team in Camberley.

As a Service Desk Advisor, you'll play a pivotal role in coordinating the delivery of customer support services within an ITIL framework. Your main focus will be ensuring that service levels are maintained at the highest standard.

Key Requirements:

Excellent communication skills

Ability to work independently and under pressure

Strong multitasking and prioritization skills

Core Responsibilities:

Providing first-level contact and resolutions for customer issues

Logging and monitoring support requests

Acting as the liaison and primary contact for internal teams

Identifying and escalating situations as necessary

Meeting KPIs and SLAs