Customer Service Executive

CCL Design Vacancy: Customer Service Executive

Location: Peel Park Campus, East Kilbride

CCL Design is a leading global manufacturer and supplier of product and identification solutions. At CCL Design we manufacture and design branding components, security products, informational and intelligent labelling products for high growth sectors of the global electronics market. We now have a vacancy for a Customer Service Executive reporting directly to the Internal Sales Manager.

The role will be based in our facility in East Kilbride. The purpose of this position is to provide excellent service and ‘contact experience’ for the customer within designated set of accounts to meet the customer’s pricing, delivery and quality requirements. Exceed customer expectations and deal with all aspects of account management.

Main responsibilities:

•Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met

•Update and maintain orders status within several customer portals

•Work with business managers to ensure pricing matrix and price lists are updated quarterly/yearly as required

•Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times

•Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution

•Ensure proactive and timely responses to external sales and customer enquiries

•Monitor on a monthly basis forecast vs. actual sales figures

•Monitor finished goods value levels, stock building, delivery etc

•Extract key customer information that can be used to promote better performance

•Ensure accurate and ‘winnable’ quotations are delivered to the customer within agreed timelines

•Input customers forecast information accurately into IFS Demand Planner Model and identify forecast accuracy/risks

•Other duties as required and agreed

Qualifications, skills and experience:

•Good English (both written and spoken) is required

•Experience in a customer service or related role is preferred

•Experience in a manufacturing environment would be desired but not essential

•Familiarity with order processing and customer forecast analysis operations

•Excellent communication skills

•PC and ERP systems literacy

•Customer focused skills

•Good team player

•Excel Skills

FURTHER INFORMATION:

Salary: Salary is dependent on skills & experience. When submitting your application, please outline your current salary, salary expectations and notice period.

Hours of Work: The hours of work will be 37.5 hours per week. Our standard working hours are Monday to Thursday 08.45-17.15 and Friday 09.00-15.00 however, flexibility may be required when manufacturing support is necessary.

Benefits: 32 days annual leave (including 4 statutory days); Sick pay; Contributory pension scheme; Health Shield benefits;

All applicants will be subject to a basic Disclosure check and must provide proof of eligibility to work in the UK.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. We respectfully ask no agencies to contact us regarding this vacancy.