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Customer contact centre information clerk
Call Handler

Call Handler

Matt Burton

Posted 16 days ago, valid for a month

Glasgow, City of Glasgow G62 6EP, Scotland

£18,000 - £22,000 per annum

Full Time

Health Insurance

Life Insurance

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Sonic Summary

Salary: Up to £26,000
Experience required: Call handling experience is imperative
Year of experience required: Not specified
Benefits: 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover, life assurance at 4 x your annual salary
Responsibilities: Being the customers first point of contact, gathering information, engaging with all parties involved, assessing the extent of loss, ensuring the Policyholder and all relevant parties are kept updated

Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Call Handler will be responsible for providing excellent customer service.In return, the Call Handler will expect a salary of up to £26,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.Role & Responsibilities:

Being the customers first point of contact and building a rapport
Gathering information, inputting data within the SLA's
Engaging with all parties involved while providing exceptional customer service
Assessing the extent of loss and identifying any specific needs
Ensuring the Policyholder and all relevant parties are kept updated

Skills & Requirements:

Call handling experience is imperative
Ability to work in a fast paced environment
Proactive, with the ability to work with initiative
Able to work as part of a team to ensure client SLAs are met

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