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Are you a Sales Administrator or a Sales Co-ordinator looking for a new opportunity? Do you have meticulous attention to detail and have a passion for delivering an outstanding customer service experience? If so, this could be the perfect opportunity for you!My client, a global parts distributor, is currently seeking a Sales Administrator or a Sales Co-ordinator to join its team based in Barley Green. Their Product Portfolio contains more than 250,000 product lines in a wide variety of plastic and metal parts within the fastener industry. Reporting to the Internal Sales Office Manager, the successful candidate will be responsible for developing long term relationships with customers.
You will work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service orientated.
Benefits:
- Salary up to £26 - £27,000 per annum
- Hours: Monday - Thursday 8.00 am - 16.45 pm (1 hour for lunch), Friday 8.00am - 16.30 pm (1 hour for lunch)
- Holidays: 20 days + Bank Holidays & Christmas Shut Down
- Company Pension Scheme
- Free onsite parking
- Fully office based
- Location: Bartley Green, Halesowen
Key Responsibilities:
- Processing customer orders
- Progressing any customer queries regarding outstanding orders
- Facilitating business reviews with customers
- Completion of RFQ's from customers
- Negotiating with customers regarding pricing/leadtime for orders
- Maintain regular customer engagement
- Ensuring the system is updated using active price management including margins
- Analysis of customer schedules to ensure stock availability
- Obtaining up to date forecast information for key customers
- Monthly sales forecasting analysis on key accounts
- Creation of commercial invoices and supporting of customer declarations
- Resolving empty bin queries by liasing with customer & purchasing department
- Regular reviews of any invoice exceptions
- Co-ordinate activities with any quality concerns raised by our customers
- Support and collaborate with AR/AP to resolve invoice discrepancies
- Liase with Warehouse operations to ensure timely fulfilment of customer orders
- Generate customers KPI's as required
- Any other duties as required by management
- Liaising with suppliers regarding pricing/ leadtime for orders
- Product sourcing & resourcing
- Placing PO's with suppliers
- Progressing PO's with suppliers
Education, Experience & Qualifications:
- Previous experience in a similar role
- Excellent communication skills, both verbal and written
- Proficient in oral, written, and mathematical skills
- Experience of Microsoft Office package including Excel
- Good time management
If this sounds like you, please apply today!
KSBirmingham
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
