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A Customer Success Coordinator will work within the Customer Success Team and be responsible for providing Key Strategic Account Management Support Services.
The role involves supporting the Recruitment Strategy for named Key Accounts, you will act as point of contact for Client Hiring Managers and Candidates and be responsible for a candidate generation strategy.Essential responsibilities will include;
Commitment to learning and understanding the sector & our customers.
Understanding and becoming a specialist on candidate generation for a specified market.
Provide exceptional customer service to both Client Hiring Managers and Candidates
Understand and conduct your work within agreed processes and legislation
Establish, build and nurture professional relationships
Utilise all digital platforms, such as LinkedIn, to market Brownlee Cale & opportunities with our key accounts
Manage Job adverts and Job boards
Record all information through the Central Customer Database Bullhorn
Understand and negotiate contracts including day rates, salaries, packages and start dates.
Support the Customer Success Manager with strategic opportunities that go above and beyond basic recruitment services.
Manage time and caseload by developing a good working routine
Provide weekly updates on all aspects of your work to the Customer Success Manager
A good standard of education including English & Maths
IT skills to include all Microsoft applications and Experience of CRMs (We use Bullhorn CRM)
A working knowledge of Account Management & Customer Service skills
A working knowledge of compliance, legal and tax processes
Driving Licence & use of a vehicle is an advantage
SKILLS & ATTITUDE:
Excellent written & verbal communication
Pride in providing exceptional customer service
Always working to high standards that ensure quality
Ability to work in a challenging, fast paced environment whilst paying attention to the detail
Successfully able to coordinate multiple tasks and projects at any one time & meet deadlines
Demonstrate initiative, proactiveness & provide ideas for improvements & efficiencies
Thrives when given responsibility & autonomy Passionate about your role & always an ambassador for our business
Experience in Construction, engineering, or mining industry terminology is desirable and beneficial. As is any recruitment or HR based experience or knowledge.
A competitive Salary.Enrolment in the company bonus scheme enabling a maximum of 30% of basic salary per annum (paid quarterly against agreed metrics)
Enrolment in company pension scheme with a 4% matched contribution
Pre-approved business-related expenses
Laptop & Phone
Please note company office location is Harrogate, however role is home based with travel to office and events as the role requires.
