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Job Title:聽Customer Service Executive聽
Salary: 拢22,500 per annum
Location: Hatfield
Contract: Permanent
Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis
COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hatfield. They are a quick growing SME who provide financial services to their clients based across the UK.
If you have excellent customer service skills, a great work ethic and are enthusiastic this could be the perfect role for you.
Our client will consider applications from both candidates with experience and without. This opportunity would also suit a graduate or school leaver as full training will be provided.
SKILLS REQUIRED
路Confident and personable telephone manner
路Excellent customer service skills
路Good attention to detail
路Competent with Microsoft Packages聽
RESPONSIBILITIES
路Handling inbound customer service enquiries from both new and existing customers
路Update customer records and set up new policies
路Issuing renewal documentation to customers
路Making outbound calls to customers and clients
路Completing the administration process for insurance plans, including setting up, cancellations and postal communications
路Ensure all documentation is sent out to customers and clients in the set time frames
路Escalate any complaints to senior members of the team
路Stay in line with GDPR and FCA regulations
COMPANY BENEFITS
路22 days holiday + bank holidays
路Private healthcare
路Eyecare
路Free parking onsite
路Company social events
路Career progression opportunities
聽
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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