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Synopsis: My Client is seeking an experienced Service Manager from an Industrial Doors, Shutters and Gates background, capable of managing the customer interface and communicating at all levels. £K Excellent Negotiable Salary, OTE, car plan,pension and exec benefits. Based in the Hertfordshire Branch
Job Title: Service Manager - Industrial Doors, Shutters and Gates
Package: £K Excellent Negotiable salary, OTE, car plan, pension etc
Area / Location: Ware,Hertford, Herts
Job Description: My Client has been in business since 1966 and is a major independent door company specialising in the manufacture, installation, repair and maintenance of all types of Industrial Doors and Shutters, Steel Fabrication, Lift Gates and Shutters, Industrial Roofing and Structural Glazing.
The Client has a strong and varied customer base in industry sectors such as MoD, Railways, Retail and Airports as well as numerous local and national businesses. They have a UK wide Branch Network.
Their experienced team of engineers, electricians, roofers and fabricators are all full time employees allowing them to maintain a high quality level of service and workmanship.
They operate an emergency call out service 365 days a year.
Reportable to the Branch Director, they are seeking a Service Manager to run their service and repair teams within a busy/fast moving work environment.
The candidate much be able to prioritise their own workload, work under pressure and work be able to work well as part of a team to achieve targets and deadlines.
Attention to detail is vital, as is using initiative and having the ability to investigate and solve problems
Customer service experience is essential and must be confident and able to communicate well with people at all levels within the business as well as having a professional approach when speaking to customers and suppliers.
Responsibilities and Duties
List of Responsibilities to include, but not limited to
Accountable for the day to day running of the Repairs, Service and Installation department
Receiving orders, logging on & producing job sheets
Planning Diary for engineers.
Update Customer Portals
Update service schedules
Logging further quoted works required
Preparing job file for invoicing
Pricing reactive visits and updating the customers.
Preparation of quotations for follow on works and new enquiries
Site visits and safety audits
Providing site engineer’s technical support and works instruction
Site surveys and customer meetings as necessary
Managing maintenance on site tools/Equipment and vehicles
Inclusion on their out of hour phone rota
Qualifications and Skills
Core skills to include:
Trade specific knowledge within the field of Industrial Doors and Gates
Strong mechanical and some electrical knowledge an advantage
Trade specific qualifications, an advantage
Good organisational skills and communications
Experience within a similar role preferred.
Salary dependant on experience
