Customer Service Manager

Our rapidly growing client within the FMCG sector with looking to hire a Customer Service Manager on a full time permanent basis. Please note this is a stand alone role with no team management. Due to the nature of the role and requirements you will need to be able to attend site 5 days per week, hybrid options can be discussed further down the line. This is a great opportunity for somebody who is looking to take a step up into a customer service manager position, there are HUGE growth opportunities within this company and this role. Key Responsibilities for the Customer Service Manager:- Introductions to existing customers understanding currently challenges and frustrations, building trust and relationships - Embedding processes and SLAs into the business ensuring customer service is at the forefront of everything you do. - Answering customer queries by both phone and email in a timely manner - Attending site visits as and when required (Ad hoc) Key Skills for the Customer Service Manager: - Must have strong B2B customer journey experience - Senior or Team Leader experience in a customer service setting - Experience setting up processes/policies - Unmatched customer service skills Please apply as directed!